FAQs for Fingerprinting Through New York City Department of Education

For Students Starting Supervised Fieldwork in Fall 2014

Should I process my fingerprints through the New York City Department of Education?

If you are NOT beginning Fieldwork in Fall 2014, please visit our Fingerprinting Through NY State Education Department page.

If you are planning on starting your Supervised Fieldwork in Fall 2014, please do process your fingerprints through the New York City Department of Education (NYC DOE).

Do I need to be fingerprinted to student teach?

Yes, every NYC public school student teacher must be fingerprinted in order to be placed in a school if they will be present for five days or more.

Can I complete the process now?

Yes! Be sure to follow all the step by step instructions at:
http://bankstreet.edu/graduate-school/student-resources/registrars-office/fingerprinting/fingerprinting-through-nyc-doe/

I was fingerprinted by New York State, but I am told my prints are not in the New York City system.

Although there is reciprocity between New York City and New York State, you must have your fingerprints transfered to NYCDOE.  Follow all the steps indicated on the web page (toward the bottom):
http://bankstreet.edu/graduate-school/student-resources/registrars-office/fingerprinting/fingerprinting-through-nyc-doe/

I was fingerprinted by New York City DOE, but I am told my prints are not in the New York State system.

Although there is reciprocity between New York City and New York State, you must fill out the appropriate OSPRA form to have your fingerprints released.

*If you were fingerprinted by NYC Department of Education you need to fill out the OSPRA 104 form (pdf). By doing so, your fingerprints will be sent from NYC DOE to New York State.

I am having difficulty completing my online registration.

Please read the instructions carefully that appear on the site. If you still are having difficulty, contact technical support at 1-877-DO-TEACH (1-877-368-3224) or email nycsupport@teachersupportnetwork.com

I have already registered but can’t log back in or I am getting an error message that my social security number is already in use.

Contact technical support at 1-877-DO-TEACH (1-877-368-3224) or email nycsupport@teachersupportnetwork.com

I would like to add my host school information to my student teacher profile but I cannot find my host school in the drop down menu.

Only New York City public schools are listed in the drop down menus for each borough. It is possible that although your school is located in New York City, it is a charter or private school and not a NYC Department of Education public school. Check with your placement school about its designation. Please select "Private School" in the box labeled "Other". Under the "Placement School" field.

I am an international student teacher, what do I have to do?

Follow the directions indicated on the self-registration site as they pertain directly to international students.

Do I get an ID card?

No. Student teachers do not receive ID cards.
These are only issued to fulltime teachers, paraprofessionals and full-time pay rolled employees of the New York City Department of Education.

How will I know when my fingerprints have cleared?

You must contact the customer service hotline, HR Connect, at 718-935-4000. Please allow one week for processing.

My host school principal wants to know if I have fingerprints on file with the NYC Department of Education.

School principals have the ability to access this information via the EIS (Employee Information System) database.

My placement school wants to know if my student fingerprints cleared. How do I find that out?

Refer the request to HR Connect at (718) 935-4000.